Company Policies

Operational, service, and customer communication policies.

This page summarises core operating policies for Swasea Window Cleaning. Full legal and data handling details are available in our Privacy Policy and Terms and Conditions.

Last updated: 28 February 2026

Cookie Policy

Our website uses only essential functionality for navigation and user experience. We do not operate advertising trackers.

Service Standards Policy

Services are delivered with professional conduct, safe work methods, and consistent quality control across all cleaning appointments.

Weather and Safety Policy

Appointments may be moved when weather or site conditions reduce safety or service quality. Safety-based decisions are final and made to protect customers and staff.

Communication Policy

We prioritise clear communication for booking confirmation, schedule updates, and service queries. Customers can contact us directly by phone for rapid support.

Complaints and Resolution Policy

Complaints are reviewed promptly, professionally, and with practical resolution where required.

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